Hail, fellow Norse enthusiast! At The Viking Dragon Shop, we stand behind our authentic Norse treasures with the honor of a Viking warrior. If your purchase doesn’t meet your expectations, we’ll make it right with the efficiency of a well-organized Viking raid.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of your receipt of items. Your satisfaction is as important to us as a sharp blade to a Viking warrior.

Important Conditions:

  • Items must be in original condition, unworn, and with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required
  • Return shipping costs are the responsibility of the customer

The Return Process – Your Quest Guide

Step 1: Request Your Return

Contact our customer service within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Viking Dragon Chieftains, I wish to return/exchange an item from my recent order: Order Number: [Your Order Number] Order Date: [Date of Order] Item(s) to Return: [Product Name(s) and Quantity] Reason for Return: [Please specify – Size Issue, Damaged, Wrong Item, Not as Described, Changed Mind] I understand and agree to the return policy terms. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Step 2: Wait for Our Response

Our customer service team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.

Step 3: Ship Your Return

Package your item securely with the RMA number clearly visible on the outside of the package. Ship to:

The Viking Dragon Shop – Returns
3804 Parrill Court
East Chicago, US 46312
United States

We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (typically 3-5 business days after arrival):

  • Refunds: Will be processed to your original payment method within 5-7 business days
  • Exchanges: Your replacement item will be shipped within 1-2 business days of return approval

Refund Timeline & Methods

Your treasure will be returned through the same payment channel you used for your purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days after return processing
  • PayPal: 3-5 business days after return processing

Note that your bank or payment provider may require additional time to post the refund to your account.

Items That Cannot Be Returned

To protect our Viking community, certain items cannot be returned for health and safety reasons:

  • Blowing Horns & Drinking Horns: For hygiene reasons, these items cannot be returned once opened
  • Craft Tools & Fittings: Used craft tools cannot be returned for safety reasons
  • Opened Costume Items: Worn costume pieces cannot be returned
  • Personalized or Custom-Made Items: These are crafted specifically for you and cannot be returned

Damaged or Incorrect Items

If you receive a damaged item or the wrong product, contact us immediately at [email protected]. We’ll arrange a replacement at no cost to you, including covering return shipping.

International Returns

As we serve Vikings across the world (excluding some remote areas and parts of Asia), please note that international customers are responsible for any customs fees or import taxes associated with returns.

Questions? Contact Our Chieftains!

For assistance with returns or exchanges, contact our guardians:

Email: [email protected]
Address: The Viking Dragon Shop, 3804 Parrill Court, East Chicago, US 46312

We typically respond within 1-2 business days, ready to assist you with Viking efficiency!

Skål! May your satisfaction be as certain as the rising sun over the fjords.